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| How prepared is your organization for implementing KM? How do you measure the success of a KM change process? Do you know where the hurdles are? | Test the Collaborative Climate survey! Upon submitting the self-assessment survey you will receive a brief auto report with fictitious benchmark free of charge! Full report with true benchmark is available to subscribers. |
The survey instrument is a co-development between LiquidSurveys Ltd. (comprised of researchers from Queensland University of Technology), Sveiby Knowledge Associates (SKA) and PricewaterhouseCoopers Australia (PwC).
The result is a scientifically validated, yet simple instrument with only 20 questions. It can be used repeatedly to monitor the collaborative climate of an organization as well as to create a Best Practice database.
What are the Benefits of using the survey?
The instrument can be used:
- For measuring the impact of KM programs on an organization’s collaborative climate;
- As an ongoing longitudinal, collaborative Climate Index in Management Information reports;
- For assessing the general level of collaboration in an organization compared to that of Best Practice;
- For measuring the $$$-impact of KM initiatives;
- For global organizations world-wide.
How are the questionnaires managed?
The survey and the database are Internet based and can be accessed via the Internet, or – if you prefer – sent to you as a text file. (You can also set it up inside your own firewall and forward your data for analysis and the reports will be sent back to you.)
Define "Collaborative Climate"
The survey defines collaborative climate as a set of behaviours, i.e. "what people do around here" from four angles: General Leadership behaviour, Immediate Supervisor behaviour, Team/Working Group behaviour and Individual (Self) behaviour.
How is the database used?
Data from the surveys are stored in the database, which is used for benchmarking and for research into best practices.
Commercial usage: companies subscribe to the database and conduct the surveys on an annual or ad-hoc basis.
Research usage: researchers enjoy free access to the database. Conditions; the research project must be accepted by the database owners and the reports must be made available to all subscribers free of charge. Priority: Research focused on establishing the business value of a collaborative climate.
What about data security?
The data are stored on a secure Internet server. Individuals are identified for access security only. Individual responses can not be identified and are not stored with individual tags in the database.
What does it cost to use the instrument?
The copyright of the questionnaire is included in the Sveiby Toolkit subscription, so subscribers may download and use the questionnaire free of charge in their own organisations. Prices for conducting the internet surveys are:
1. Self-assessment. A subscriber enters his/her own responses and receives an auto report with true benchmark from the whole database. Free. (included in the subscription).
4. Custom Survey. Fully customized survey with benchmarking. Price
tender.
Who are the intellectual property owners of the final database?
The intellectual property rights of the survey instrument are jointly owned by PwC and SKA. The database is owned by PwC and SKA and managed by SKA and Liquid Surveys. It is accessed by subscription from www.sveibytoolkit.com. Companies using the survey have free access to data from their own organisation.
What was the validation process?
The first selection of items included were based on a literature search for surveys of similar types of issues. The items were derived from research into the nature of teamwork in three "knowledge intensive" settings: (1) university research centers, (2) research and development teams [computing and pharmaceutical], and (3) government-based expert system development teams. The selected items were identified from larger pools of items as being the most valid indicators of knowledge sharing in teams.
The stages of item selection were as follows:
- Item creation was based on a literature search (in total over 120 items were generated across various settings). Research definitions were presented to a panel of experts (typically five experts per setting) who then brainstormed a range of items (40 per setting) for later use in Stage 2.
- Items were validated by running the complete set of items against a sample group of employees. (Factor analysis and experimental testing were involved at this stage to identify the best items).
- Selection of best items for the first PwC pilot survey. Two different forms were developed. These were alternate forms designed to be valid and short stand-alone versions of the final survey.
- Validation analysis of first PwC pilot survey suggested three scales: (1) self, (2) leaders, and (3) team attitudes to knowledge sharing.
- Rerun validation with PwC group and pilot companies with the final set of questions to validate the established structure.
- Run pilot surveys with selected group of pilot companies.
- Update questionnaire based on feedback from pilot companies.
- Final survey instrument and database launched June 2000.
Sveiby Knowledge Associates
karlerik@sveiby.com.au
www.sveibytoolkit.com
www.sveiby.com.au
Email your preliminary indication of interest to karlerik@sveiby.com.au
